Effective Date: [march 1st 2025]
1. Introduction
Welcome to Viva Charlie Tours. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and book our tours.
2. Information We Collect
We collect the following types of information:
a) Information You Provide Voluntarily:
- When you book a tour, contact us, or sign up for updates, we may collect your name, email, phone number, and payment details.
- If you request a customized tour, we may ask for additional details to tailor your experience.
b) Automatically Collected Information:
- When you visit our website, we may collect technical data such as your IP address, browser type, device information, and pages visited to improve your experience.
- We may use cookies to enhance functionality and analyze traffic. You can disable cookies in your browser settings.
3. How We Use Your Information
We use your information to:
✅ Process bookings and provide the requested tour services.
✅ Respond to inquiries and customer support requests.
✅ Send updates and special offers (only if you opt-in).
✅ Improve our website and services through analytics.
✅ Ensure security and prevent fraudulent activities.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We only share it in the following cases:
- With trusted third-party service providers (e.g., payment processors, booking platforms) to facilitate transactions.
- If required by law or governmental authorities.
- To protect our rights, security, or legal obligations.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we encourage users to take precautions when sharing personal details online.
6. Your Rights
You have the right to:
✅ Access your personal data.
✅ Request corrections to inaccurate information.
✅ Ask for data deletion (subject to legal requirements).
✅ Withdraw consent for marketing communications.
To exercise your rights, contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party sites (e.g., booking platforms, social media). We are not responsible for their privacy policies, so please review them separately.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the effective date. We encourage you to review this policy regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📧 Email: [[email protected]]
By using our website and services, you agree to this Privacy Policy. Thank you for trusting Viva Charlie Tours!